After having analyzed several solutions on the market, the Vente-unique teams chose Kardinal, which was able to address the very specific constraints of the furniture industry, including :

• the duration of a delivery which can vary considerably depending on the service and the goods (from 5 minutes to 2 hours),
• deliveries that generally require the presence of two agents

To efficiently carry out their delivery routes, the Vente-unique teams rely on the technologies of two French companies: Kardinal and Everest. Based on advanced mathematics, Kardinal’s optimization algorithms take into account predictive traffic to build the best possible routes that Everest will then display on its TMS interface and its app for drivers.

Within the first few weeks of use, Kardinal’s solution has shown significant benefits for the operational teams, including more realistic and relevant delivery routes that respect the time slots chosen by customers. « 95% of our customers are now delivered within the time slot given at the time of their order. » testifies Elliott Royer, Transport Project Manager at Vente-unique, which represents an increase of almost 30 points.

Thanks to the reliable traffic data provided by Kardinal, the drivers are able to arrive at their customers’ premises on time, which improves their satisfaction. « After 15 days, our NPS (the score given by our customers) has increased by 20 points, which is huge! » enthuses Sébastien Bellone.

With the opening of marketplaces and a fulfillment offer that is unique in Europe, the Vente-unique teams are expecting record volumes in the coming years, which will require increasingly fine-tuned route optimization.