Parcel Delivery Digest: latest insights of the parcel delivery industry

Welcome to Kardinal’s Parcel Delivery Digest, a weekly news digest about last mile delivery industry from various sources.

To read the articles, click on the images. Enjoy your reading!

Amazon invests £1bn in two fulfillment centers in Northampton, UK
Amazon invests £1bn in two fulfillment centers in Northampton, UK

Amazon is investing £1 billion in two advanced fulfillment centers in Northamptonshire, UK. The Northampton and Kettering sites will create over 4,000 jobs, boost logistics capacity, and support Amazon’s broader £40 billion UK expansion plan.

Union condemns UPS UK driver outsourcing plan
Union condemns UPS UK driver outsourcing plan

Unite condemned UPS’s UK plan to replace employed drivers with self-employed contractors by 2027. The union warns of major job losses, weaker protections, and workforce reduction from 4,000 to 800.

InPost reaches 15,000 UK lockers as consumers demand more control over delivery
InPost reaches 15,000 UK lockers as consumers demand more control over delivery

InPost reached 15,000 UK lockers, reflecting growing demand for flexible deliveries. Consumers prefer parcel lockers, boosting convenience, retailer footfall, and spending.

Chronopost deploys top-speed customer service AI agent
Chronopost deploys top-speed customer service AI agent

Chronopost launched Léonard, an autonomous AI customer service agent handling routine parcel inquiries. After processing over 100,000 calls, it reduced response times by 40% and will expand to all parcel services in July 2026.

Trade unions and PostNL sign negotiation result for new collective labour agreement for mail deliverers
Trade unions and PostNL sign negotiation result for new collective labour agreement for mail deliverers

PostNL and trade unions reached a two-year labor agreement for 14,000 mail deliverers, including a 7% wage increase, bicycle subsidies, and redeployment opportunities

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