How Glasseo reduced intervention time by 12% thanks to Kardinal
Glasseo, a French specialist in the replacement of automotive glass at home, optimizes its routes thanks to Kardinal algorithms. Read the business case and find out how Glasseo went from manual and sectorial optimization to assisted and global optimization of its routes, allowing the development of its activity.
If you prefer to read the Glasseo case study summary in pdf, it is here
Glasseo is a French company specializing in the replacement of automotive glass. After its acquisition in 1976 by Luc Delbreil, who is still today the manager and the majority shareholder, the company developed on a large part of the French territory: Glasseo is now present in the regions: Hauts from France, Normandy, Brittany, Pays de la Loire, New Aquitaine, Occitanie, Auvergne-Rhône-Alpes and Provence-Alpes-Côte d’Azur. In 1999, following the arrival on the market of a large competitor, whose unlimited means pre-empted all physical sites, Glasseo specializes in home interventions, to the point of making it its only profession.
Today, Glasseo is 100 people, 12 million euros in turnover, 40,000 interventions per year, 60 workshop trucks and an increase of more than 20% this year.
State of the preliminary project
Manual and sector-based planning
Before the project, the meetings were set up by the operators of the telephone platform using a geographic sectoring of France. The principle was that each tour was operated in one and the same sector.
The first constraint that applies to the construction of Glasseo tours is linked to the high demands that Glasseo places on itself in terms of quality of service to its customers: the time slot announced to the customer is very small (only half an hour) , it is well respected and is never modified (the customer is not called back to postpone the appointment).
The second constraint is structural: Glasseo is organized around 27 sites in France, resulting in tours that can be long, sometimes up to 400 km. These two constraints require a suitable optimization system.
Luc Delbreil, manager and majority shareholder of Glasseo was confronted, as his company grew, with several problems:
The choice of Kardinal
The two types of application of the solution at Glasseo
The solution proposed by Kardinal was gradually introduced to the operators of the Glasseo telephone platform. Today, everyone is using it as a proposition to identify the best niches when positioning appointments for interventions.
Glasseo has developed a particularly innovative appointment system thanks to Kardinal algorithms: appointment scheduling can be done online, via the Glasseo website and automatically thanks to the integration of an algorithm that places appointments to optimize routes in real time.