Kardinal Field Services
IT maintenance, Telecom and Security
For companies carrying out equipment installation, repair and maintenance technicians tours, quality of service is the key word !
Respect the visit frequency, resolve a breakdown or malfunction at first intention, take charge of urgent interventions: all these issues require optimal management of your schedules, consistent with your business constraints.
Kardinal helps you to optimize the performance of your operations and to respect your contractual commitments in order to guarantee you the best possible quality of service.
Our “Maintenance Technicians” case study describes:
– the specific optimization constraints of the sector
– the suggested optimization method
– the route optimization results obtained
Specific constraints for technicians performing maintenance tours
Visit to PUDO
Some activities sometimes require the passage of technicians into a PUDO center (Pick-Up Drop Off) in order to collect equipment.
Eligibility management
Some interventions may require specific skills: the skills of each technician must be taken into account in the optimization.
Accessibility constraints
Scheduling on-site visits may be constrained by access conditions.
Intervention length
Depending on the type of intervention and / or the site concerned, the time spent on site by the technician may vary.
Tour start and end locations
Depending on the case, the technicians can start (or not) their rounds from their home.
Complex interventions
Certain operations may require special arrangements such as the presence on site of two technicians.
