DPD France optimizes last-mile deliveries with Kardinal's solution
A major player in parcel delivery, DPD France is optimizing its delivery network design and route planning thanks to Kardinal. Discover what the DPD France teams have to say about implementing Kardinal and its daily benefits.
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About DPD France
DPD France is the French subsidiary of GeoPost/DPDgroup, Europe’s leading parcel delivery network, specialized in the transport of parcels under 30 kilos. DPD France is a network of 70 delivery centers and 5 national sorting centers, handling, processing and delivering over 400,000 parcels every day.
Confronted with the challenges of the logistics and transport industry (climate crisis, labor shortages, rising operational costs, etc.), DPD France’s teams needed a tool to optimize their network design and so improve their performance. More specifically, the complexity of last-mile operations raises major challenges in terms of designing routes to effectively and efficiently meet service requirements whilst being cost efficient. Post-COVID-19, consumer habits have undergone substantial change, and DPD France has had to review its distribution model.
To overcome the operational teams’ initial concerns about using new tools, we had to involve them in building the solution, and provide them with a decision-making tool adapted to their expectations. DPD France then decided to work with Kardinal to optimize last-mile sectorization, thus facilitating the work of their 600 in-house drivers and 4,000 subcontracted routes.
For DPD France, several elements were decisive in choosing Kardinal’s solution:
Today, around 150 people use Kardinal’s solution. Operational teams comprising branch managers and operations managers use the tool on a regular basis to challenge their business organizations. The support teams, through the regional performance and methods managers, encourage branches to implement Kardinal.
After 3 years of collaboration, DPD France’s teams have noticed several benefits. Kardinal’s ergonomic, high-performance solution has been widely adopted by the teams who use it on a daily basis to optimize their last-mile routes.
Thanks to cutting-edge algorithms, branch managers and operations managers can optimize their area’s sectorization to effectively distribute the workload between in-house drivers and subcontractors, for enhanced performance. By providing greater comfort, the solution ensures the best possible working conditions for drivers.
Operational teams have also noticed an improvement in communications with their subcontracting partners. Previously, discussions were based on limited factual information. They are now based on tangible data shared between stakeholders, facilitating communication and collaboration.
Thanks to Kardinal, operational staff can now model their business in a predictive way, and quickly adapt their resources to parcel volume and profile changes. They can simulate different organizational models, such as fleet conversion to cleaner vehicles (electric vehicles, cargo bikes, etc.) or the redistribution of areas operated by subcontractors.
Finally, Kardinal’s solution has helped DPD France to better meet its commitments to customers. For example, the Predict home delivery service achieved a 4% improvement in time slot compliance.