```json
{
    "title": "Legacy – 01 Industry Field Service EN",
    "url": "https://kardinal.ai/field-services/",
    "datePublished": "2019-10-12",
    "dateModified": "2026-08-25",
    "language": "en-GB",
    "description": "Kardinal's field services dispatch solution assists you in planning your interventions for efficient and realistic schedules.",
    "author": "Kardinal",
    "publisher": "Kardinal"
}
```

# Legacy – 01 Industry Field Service EN

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Kardinal Transport

# Field Services

Efficient planning of operations considering customer’s specific constraints and your own activity is a highly complex task.

Kardinal SaaS Solution for Field Services assists your teams by optimizing the planning continuously so that you can reach operational effectiveness at the optimal cost.

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[Contact us](#)

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**Cas clientClient case

 Glasseo a réduit ses délais d'intervention de 12% avec Kardinal.Glasseo reduced intervention time by 12% with Kardinal.
 Glasseo
 Réparation et pose de vitrageGlass repair & installation
 [Lire le cas client](https://kardinal.ai/fr/business-case-glasseo/)
 [Read the client case](https://kardinal.ai/business-case-glasseo-en/)

 **Glasseo

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**Cas d'usageUse cases

 Cas d'usage pour le field serviceUse cases for Field Services
 01
 Planification des interventionsIntervention Scheduling
 À partir des interventions à planifier et des techniciens disponibles, nos algorithmes organisent de façon optimale les tournées, pour maîtriser les coûts, la productivité et la qualité de service.Based on a set of interventions to be scheduled and available technicians, our algorithms optimally plan routes to optimize costs, productivity and service quality.

 02
 ETA prédictivePredictive ETA
 À partir des interventions planifiées, nos algorithmes estiment les heures d'arrivée prévisionnelles, de quoi prévenir les clients de l'arrivée du technicien.Based on scheduled interventions, our algorithms calculate predictive arrival times that can be used to inform customers of the technician's arrival.

 03
 Ajustements en temps réelReal-Time Adjustments
 Au fil de la journée, quand une intervention urgente survient, notre algorithme recalcule en continu les meilleurs ajustements de tournée, en tenant compte de la situation du technicien et du trafic en temps réel.As the day unfolds, when an urgent intervention comes in, our algorithm continuously recalculates the best route adjustments, taking into account the current technician and traffic conditions.

 04
 Affectation selon les compétencesSkill-Based Dispatch
 Chaque intervention est confiée au technicien qui dispose des compétences, habilitations et équipements requis, sans contrôle manuel.Each intervention is assigned to the technician who has the required skills, certifications and equipment, with no manual check.

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**Contraintes métierOperational constraints

Gérez les contraintes spécifiques au field service.Handle Field Services specific constraints.
Du socle attendu aux règles signature que presque personne ne sait modéliser, choisissez un niveau pour voir ce que l'optimisation prend en compte.From the expected baseline to the signature rules almost no one can model, pick a level to see what the optimization accounts for.

ClassiqueClassic3AvancéAdvanced4Kardinal SignatureKardinal Signature2
**ClassiqueClassicCréneaux de rendez-vousAppointment windowsCréneaux d'intervention fixés avec le client, toujours respectés.Fixed intervention slots agreed with the customer, always honored.

**ClassiqueClassicCompétences requisesRequired skillsChaque intervention est confiée à un technicien disposant des habilitations nécessaires.Each job matched to a technician who holds the certifications it needs.

**ClassiqueClassicDépart et retour au domicileHome start and endChaque tournée démarre et se termine au domicile du technicien.Every route starts and ends at the technician's own home.

**AvancéAdvancedListe d'exclusionBlacklistDes techniciens exclus des sites où ils ne peuvent plus retourner.Technicians barred from sites they can no longer return to.

**AvancéAdvancedTemps de service selon l'anciennetéSeniority service timesLa durée d'intervention s'ajuste selon qui l'exécute : un senior la termine plus vite.Job duration adjusts to who's on it: a senior clears it faster.

**AvancéAdvancedTrajet maximal entre interventionsMax travel between jobsUn plafond de temps de trajet entre deux interventions, pour des sauts courts et moins de route.A cap on drive time between two jobs: short hops, less road.

**AvancéAdvancedDistance maximale au domicileMax distance from homeLes premiers et derniers arrêts restent proches du domicile, sans long trajet à aucune extrémité.First and last stops kept close to home, no long haul either end.

**Kardinal SignatureKardinal SignatureTâches opportunistesOpportunistic jobsDes tâches à long horizon glissées dans la tournée seulement quand elle a de la place.Long-horizon tasks slotted in optionally, only when the route has room.

**Kardinal SignatureKardinal SignatureCompétences préféréesPreferred skillsUn senior privilégié là où n'importe qui pourrait aller, sur les interventions difficiles ou les clients exigeants.A senior preferred where anyone could go, on tough jobs or demanding clients.

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**Benchmark

 Comparez notre couverture à celle de la concurrence.Compare our coverage to the competition.
 Notre benchmark confronte 149 contraintes métier réelles à 10 API d'optimisation, secteur par secteur. Le transport de déchets y a sa propre analyse, et chaque résultat est vérifiable à la source.Our benchmark pits 149 real business constraints against 10 routing APIs, sector by sector. Waste gets its own breakdown, and every result is verifiable at the source.

 [Voir le benchmark completSee the full benchmark](https://kardinal.ai/benchmark-route-optimization-api-2026/)

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Would you like to discuss your challenges with our team?
 [Contact us](https://kardinal.ai/contact)

## Resources

.kr{
 --bg:#FBFAF6; --card:#16141C; --line:rgba(27,24,19,.10);
 --tx:#FFFFFF; --mut:#A8A29A; --blue:#4D6AFF;
 padding:20px 0; margin:0; background:var(--bg);
 font-family:Inter,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,sans-serif;
 }
 .kr *{box-sizing:border-box}
 .kr-wrap{max-width:none;margin:0 auto;padding:0 0px}
 .kr-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:22px}
 /* ---- carte ---- */
 .kr-card{
 position:relative; overflow:hidden; display:flex; flex-direction:column; justify-content:flex-end;
 min-height:330px; padding:24px; text-decoration:none;
 background:var(--card); background-size:cover; background-position:center;
 border:1px solid var(--line); border-radius:20px;
 transition:transform .18s ease, border-color .18s ease, box-shadow .18s ease;
 }
 .kr-card:hover{transform:translateY(-4px);border-color:rgba(77,106,255,.45);box-shadow:0 18px 40px rgba(27,24,19,.12)}
 /* halo bleu si pas d'image */
 .kr-card::after{content:"";position:absolute;top:-120px;right:-90px;width:320px;height:320px;border-radius:50%;
 background:radial-gradient(circle at center,rgba(77,106,255,.20),transparent 70%);pointer-events:none;z-index:0}
 /* voile sombre pour lisibilite quand il y a une image de fond */
 .kr-card::before{content:"";position:absolute;inset:0;z-index:0;
 background:linear-gradient(to bottom,rgba(10,9,12,.30) 0%,rgba(10,9,12,.55) 55%,rgba(10,9,12,.92) 100%)}
 .kr-card > *{position:relative;z-index:1}
 .kr-chip{position:absolute;top:26px;left:26px;z-index:1;display:inline-flex;align-items:center;
 background:var(--blue);color:#fff;font:700 11px Inter;letter-spacing:.10em;text-transform:uppercase;
 padding:6px 13px;border-radius:999px}
 .kr-title{margin:0 0 18px;color:var(--tx);font:600 21px/1.3 Inter;letter-spacing:-.01em;text-shadow:0 1px 8px rgba(0,0,0,.4)}
 /* lien fleche + bouton : caches par defaut, apparaissent au survol de la carte */
 .kr-link,.kr-btn{opacity:0;transform:translateY(10px);
 transition:opacity .2s ease, transform .2s ease, gap .15s ease, background .15s ease}
 .kr-card:hover .kr-link,.kr-card:hover .kr-btn,
 .kr-card:focus-within .kr-link,.kr-card:focus-within .kr-btn{opacity:1;transform:translateY(0)}
 /* lien fleche, stylise comme un bouton */
 .kr-link{display:inline-flex;align-items:center;justify-content:center;gap:8px;background:var(--blue);color:#fff;
 font:600 14px Inter;border-radius:12px;padding:13px 20px}
 .kr-link:hover{background:#3a56e6}
 .kr-link svg{width:17px;height:17px;fill:none;stroke:#fff;stroke-width:2.4;stroke-linecap:round;stroke-linejoin:round}
 /* bouton (carte brochure) */
 .kr-btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;background:var(--blue);color:#fff;
 font:600 14px Inter;border-radius:12px;padding:13px 20px}
 .kr-btn:hover{background:#3a56e6}
 .kr-btn svg{width:16px;height:16px;fill:none;stroke:#fff;stroke-width:2.4;stroke-linecap:round;stroke-linejoin:round}
 /* ecrans tactiles : pas de survol possible, on affiche toujours */
 @media (hover:none){ .kr-link,.kr-btn{opacity:1;transform:none} }
 @media (max-width:980px){ .kr-grid{grid-template-columns:repeat(2,1fr)} }
 @media (max-width:620px){
 .kr{padding:56px 0}
 .kr-wrap{padding:0 22px}
 .kr-grid{grid-template-columns:1fr}
 .kr-title{font-size:19px}
 }

[Brochure Kardinal's Route Optimization Solution Download the brochure](https://kardinal.ai/kardinal-brochure/)

 [Success story How Vente-unique improved its NPS by 20 points with Kardinal Read the story](https://kardinal.ai/vente-unique-testimonials/)

 [Success story How the STERNE Group optimized the planning of its urban deliveries Read the story](https://kardinal.ai/sterne-group-testimonials/)

 [Report The different levels of route optimization Read the report](https://kardinal.ai/report-the-different-types-of-route-optimization/)

 [Guide Route optimization: comparison of the best software solutions Read the guide](https://kardinal.ai/guide-route-optimization-comparison-best-software-solutions/)

 [Report What route optimization to meet the challenges of the parcel delivery industry? Read the report](https://kardinal.ai/report-what-route-optimization-to-meet-the-challenges-of-the-parcel-delivery-industry/)